FAQ’s

1. What is www.cubafamilyhouses.com?
Cubafamilyhouses.com is an online booking site that guarantees accommodation for thousands of travelers an easy and secure family homes in Cuba. In addition to showing all the sites and places of attraction that exist in this wonderful island also make it possible for hundreds of families to post their properties and services for free.

2. Is there a booking fee?
Cubafamilyhouses does not charge a booking fee. You only need to pay online 10% deposit to secure your booking. The remaining balance will be paid upon arrival home.

3. Do I have to be a registered member of PayPal to pay online?
You do not have to be registered with PayPal to complete the transaction online. You can choose to pay online with Pay Pal without registering.

4. Do I need to be a registered user to make reservations?
It is not necessary. You automatically become a member to enter your personal information when booking. This information will only be used for backup purposes.

5. How I can cancel my reservation?
You may cancel your reservation by contacting by email cubafamilyhouses@gmail.com. And show us their reasons.

6. What happens to the deposit if I cancel my reservation?
Reserve deposits are not refundable Cubafamilyhouses agree to the terms and conditions.

7. What happens in case of no-show?
Cubafamilyhouses asks all travelers understand that family houses in Cuba is the only income they have, and the tax payable is high, so we ask for your utmost respect and consideration. So in case you cancel your reservation, try to do it at least 48 hours before arrival, so that homeowners can reallocate their rooms.

8. I can change my reservation?
Of course you do. Please contact us to report any changes to your reservation. Note that all changes will be made according to the availability of the house.

9. Are there any restrictions to make a reservation?
Some properties may have some restrictions as to age or sex. But this will always be tested after consultation with you and the accommodation provider.